Payments & Shipping
WE SUPPORT THE FOLLOWING PAYMENT OPTIONS AT WWW.DHERBAL.IN:
- CREDIT CARD
- DEBIT CARD
- NET BANKING
- CASH ON DELIVERY – DELHI ONLY
THERE ARE NO HIDDEN CHARGES. YOU PAY ONLY THE AMOUNT THAT YOU SEE IN YOUR ORDER SUMMARY AT THE TIME OF CHECK OUT.
IF YOU SEE ANY CHARGES ON YOUR CREDIT/DEBIT CARD FOR PURCHASES MADE BUT YOU HAVE NEVER CREATED AN ACCOUNT OR SIGNED UP, PLEASE CHECK WITH YOUR FAMILY MEMBERS OR BUSINESS COLLEAGUES AUTHORIZED TO MAKE PURCHASES ON YOUR BEHALF. IF YOU’RE STILL UNABLE TO RECOGNIZE THE CHARGE, PLEASE REPORT THE UNAUTHORIZED PURCHASE WITHIN 30 DAYS OF THE TRANSACTION SO THAT WE CAN LOOK INTO IT. PLEASE EMAIL US AT SNEHMANCHANDA@GMAIL.COM
IN CASE OF A PAYMENT FAILURE, PLEASE RETRY ENSURING: INFORMATION IS WRITTEN ON TO PAYMENT GATEWAY IS ACCURATE I.E. ACCOUNT DETAILS, BILLING ADDRESS, PASSWORD (FOR NET BANKING), ETC. KINDLY ALSO CHECK IF YOUR INTERNET CONNECTION HAS BEEN DISRUPTED IN THE PROCESS.
IF YOUR ACCOUNT HAS BEEN DEBITED AFTER A PAYMENT FAILURE, IT IS NORMALLY ROLLED BACK TO YOUR ACCOUNT WITHIN 7 BUSINESS DAYS. YOU CAN EMAIL US ON SNEHMANCHANDA@GMAIL.COM WITH YOUR ORDER NUMBER FOR ANY CLARIFICATION.
We aim to process and dispatch orders as quickly as possible.
- For deliveries in the Delhi : three working days unless we are exceptionally out of stock in which case we will let you know in advance.
- For deliveries in the rest of India : five to six working days unless we are exceptionally out of stock in which case we will let you know in advance.
- Orders that are customer approved but without enough funds will not be processed.
- Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit a separate Order for Goods where you require multiple delivery destinations.
- If you are not personally available to accept delivery, you may appoint a representative to do so in your place.
- On delivery, the Delivery Agent may require you or your nominated representative to provide them with proof of identity, such as photo identification or proof
- You or your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery.
- You agree to give us as much detail as possible about particular features of the Delivery Address to ensure delivery can take place.